Monday, February 27, 2017

It's How You Choose to Look at Your Situation

I had a good morning.  I took the later flight out which meant I did not have to get up at 3:30am.  I was able to kiss my kids and wife and get them off to school and work.  I was able to walk the dog.   I was able to get some work done and still get to the airport with plenty of time.   I was upgraded.  It was going to be a good day.

Then, the flight was delayed. Only 30 minutes but with a tight connection, I felt confident I could make it.  As the 30 minutes passed and we still had not boarded, I called the Delta Platinum line and was told I could stay in Tampa until 6:42 and catch a flight to Detroit (It was almost 2pm). I decided to take my chance and get on the plan to Cincinnati. I arrived at 4:08. I made it to my gate by 4:10 (it was only a few gates down but I ran).  The door was closed but the plane was still sitting there.

The gate agent assured me in Tampa they would likely hold the flight if it was close.  Nope.  Not even for a Platinum (I wonder if I was still diamond...?).  I had made it on time but they close the gate 10 minutes early and I know this. So I wasn't too upset except that I had my expectations raised by the gate agent (not her fault).

The gate agent told me not to worry, I was rebooked through Atlanta 2 gates down and they were boarding.  OK, I headed off.  I got to the gate and they were oversold and I was not going to get a seat.  I didn't pitch a fit but I was annoyed.  I just smiled and asked him to make sure I got to PWM tonight or give me the vouchers they were giving everyone else (I somewhat hoped for the voucher).

10 minutes later he had me booked through Detroit to Portland.  I wasn't sure if I was happy or not. I had become a fan of the idea of getting a free ticket for my trouble.  I determined I was disappointed when I realized I lost my first class upgrade.

I stopped and looked at the situation realizing I was getting in about the same time (I had a long layover anyhow) that I had originally planned.  So why did it matter?  It mattered because I had elevated expectations and that was my own doing. I quickly reframed the situation. I was getting to my destination at the right time. I was not stuck in middle seats even if they weren't first class.  I had the sky club to sit in while waiting.

When things aren't going right, ask yourself if your perspective changed if things would be ok?  If so, attempt to reframe your expectation.  It made my night much better.